(FAQs) – NZ Collection
We’re here to help! Below are answers to some of the most common questions our customers ask. If you still need assistance, feel free to reach out via our support channel.
🛒 Orders & Products
Q1: How can I place an order?
Simply browse our website, select your desired items, choose the correct size, and click "Add to Cart." Once done, proceed to checkout and follow the instructions to place your order.
Q2: Are your products original and of good quality?
Yes! At NZ Collection, we take pride in offering premium quality Luxury Lawn and Luxury Cotton. All items are designed and manufactured in-house with a strong focus on craftsmanship and fabric quality.
Q3: Do you restock sold-out items?
Some items may be restocked based on demand and availability. Keep an eye on our website or follow us on social media for updates.
🚚 Shipping & Delivery
Q4: Do you deliver across Pakistan?
Yes, we offer delivery to all cities and towns across Pakistan, including remote areas.
Q5: What are the delivery charges?
We charge a flat shipping fee of Rs. 250 PKR for all orders across Pakistan.
Q6: How long does delivery take?
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Karachi: 1–2 working days
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Other cities: 3–4 working days
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Remote areas: Delivery may take longer; pickup may be required from the nearest courier office
📦 Returns & Exchanges
Q7: What is your return/exchange policy?
You may return or exchange an item within 10 days of purchase, provided:
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The item is unworn, unwashed, and unaltered
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Original tags and invoice are included
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The item is not part of a discounted sale
Q8: Are there any items that cannot be returned or exchanged?
Yes. We do not accept returns/exchanges for:
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Discounted/sale items
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Items showing stains, perfumes, damages, or any signs of wear
Q9: How do I request a return or exchange?
Please fill out the Return & Exchange Request Form on our website. Do not ship anything before contacting our customer support.
💳 Payments & Checkout
Q10: What payment methods do you accept?
We currently offer Cash on Delivery (COD). Additional payment options may be added in the future.
Q11: Will I get an order confirmation?
Yes, once your order is successfully placed, you will receive a confirmation message or email.
📐 Size & Fit
Q12: How do I know which size will fit me?
We provide a detailed size chart on all product pages. If you need help choosing the right size, our support team is here to assist you.